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Freezing problems caused by Soundcard?

Trish's Escape from Hardware Hell Help Board » Setup and Configuration » All the Rest » Freezing problems caused by Soundcard? « Previous Next »

Author Message
Melissa Robles
Posted on Monday, July 8, 2002 - 8:36 am:   

System info:

O/S: Win98SE
BIOS:American Megatrends
Baseboard:ASUStek Computer Inc
Processor: Athlon
Soundcard: Soundblaster- Version unknown (tips on how to find out would be great)

Recently reformatted,
installed new 2Gig Harddrive,
moved soundcard from slot 2 to slot 3 (suspected a bad slot).
Have walked through the BIOS (thank you and all check out OK


System freezes up after a few minutes of operation, especially on the internet. Cannot CTRL+ALT+DEL out and must hard boot out.

System Information check shows 2 problem devices:
*PCI Multimedia Audio Device (unknown) Problem Code=28 (Ox1c)
*PCI Input Controller (unknown) Code=(Ox1c)

What am I doing WRONG???:
I am fairly new to this and I can't help but get the feeling I am over looking something incredibly simple here...Is this a sign my soundcard is bad? Someone else suggested it was my motherboard that might be bad...others suggest the above missing drivers are the problem...I am incredibly confused now :^(

Have checked for new/updated drivers for the soundcard at the Windows and Soundblaster sites show no fixes or upgrades for the drivers being used...The Motherboard Detector BIOS Wizard from karls's drivers says the MoBo is ok...the "soundcard detector 2.0.E" by isn't downloading correctly from or, so I can't check it...I have to know what's wrong before i drive out of cow country for an hour to the nearest tech store...

PLEASE help before my husband tries to "FIX" my computer again! On the verge of tears and frustration, Melissa
Posted on Monday, July 8, 2002 - 9:17 am:   

Sound card identification is the key. If tools and applications can't reveal the maker and sound card chip type than your only recourse is to open the case and look at the card itself. If it is a Creative card the model is generally CT followed by numbers and will be stamped near the top of the card. If the sound is on the mainboard than all you have to do is go to look up the motherboard by model # and download the most recent drivers for your operating system and extract them to a folder and install them. Creative actually uses 2 common types of chips for PCI cards the most common being PCI16 and PCI128 and will be marked Ensonique or Creative. That's why it is important to get the CT model number.
Posted on Monday, July 8, 2002 - 11:47 am:   

Thanks ES. The comp was already open and I got the model number off the card itself.(CT 4760= the SoundBlaster Live 5.1)

I also read through similar problems posted elseware in the boards here that testing the sound card by physically removing it, rebooting, shutting down and reinstalling and booting it again might prove the sound card is bad. If the drivers don't fix the problem, this will be the next step in trying to fix it.

Will keep you posted and any other suggestions are welcomed~Melissa

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