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Video card wont install

Trish's Escape from Hardware Hell Help Board » Hardware » Video Related Problems » Video card wont install « Previous Next »

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Gary Martin
Posted on Friday, October 19, 2001 - 10:35 am:   

IM at wits end. After 2 weeks of talking to Dell and ATI I cant get any video card except my original card to install in my system. Original card:ATI 8mb xpert. New cards ATI Radeon 32mb And Voodoo 4500. I even went so far as to format my disk drive. I have also cleared NVRAAM. I have flushed and REGEDITTED all old ATI files. I have reset to standard VGA. I have cleared VGA. When I boot up no matter what I do the computer wii not find the new hardware. Help. Been working on this for 2 weeks.
V (Vera)
Posted on Friday, October 19, 2001 - 11:35 am:   

can you tell us about your system? do you know anything about the motherboard?
is it capable of AGP 2x 4x mode?
is the 8 mb xpert card a pci or agp version.what irq does it use.
what are the other irq's assigned to?
did you go into bios to make any adjustments for AGP 2x 4x modes ? is it enabled
are the bios set to "init display first": AGP

Gary Martin
Posted on Friday, October 19, 2001 - 1:26 pm:   

DELL 400mhz
Pentium 2
384mb ram
2x IDE dvd cd rom
ati xpert agp 3d 2x
pci dvd decoder

There doesnt look to be any IRQ conflicts. I dont know how to change BIOS fron 2x to 4x or set Bios to "init display first."
V (Vera)
Posted on Friday, October 19, 2001 - 3:20 pm:   

do you know if you picked the correct version video card for your system? for example i see that ati has

RADEON™ 32MB DDR version
RADEON™ 32MB SDRAM version

i went to the dell site to look at some of their systems.though i don't know the model you have i did notice on one of the dimension models the video is upgradable with DDR graphics
Gary Martin
Posted on Friday, October 19, 2001 - 5:55 pm:   

I beleieve it is a DDR. My son gave it to me. I thought it was a bad board. ATI tested it and said it was ok but sent me aa new board just to be safe. I found the part number and have sent a request to ATI for specs. Bear with me. Im a retired engineer and probably one of the oldest in the forum.

Gary Martin
Posted on Sunday, October 21, 2001 - 11:12 pm:   


I would suggest that you check to see if your motherboard is capable of handling the power requirements of these new video cards.

I have a system with a Celeron 433, Intel LX chipset and a VooDoo3 2000 video card. When I tried to stick a TNT2 Ultra based video card in there, it would not boot in Win2000, and would lock in Win98. I found out from nVidia (after much gnashing of teeth) that my motherboard (read: LX chipset) can't support the newer video cards.

Now the cards that you are trying to install are a couple of generations past the TNT2. Safe to say that they require an enormous amount of power from the motherboard, along the lines of a 20 watt light bulb each.

There is another possible issue: two video cards won't always work together. My advice is to try putting the VooDoo card in there by itself and see if Windows picks it up. If it does, try putting in the Radeon by itself.

The bios setting is for determining which adapter will be the "primary", AGP, or PCI. I'd leave this on AGP unless you want the PCI card to be the primary (not recommended). I presume that the Radeon is the AGP and the VooDoo is the PCI in this case.

It might be helpful if you gave us the Model and service tag number of your Dell (I manage about 50 of them at work). Dimension XPS 400? Dell's site is a little difficult to decipher, especially if you don't have "premier" access.
matthew chapman
Posted on Thursday, November 8, 2001 - 12:26 am:   

What Software are you running.

I tried Win2k on my machine with an external Zip disk - with the latest software from Iomage, got all sorts of errors with the display etc.

Either way, try uninstalling the Zip software, disconnect the zip drive then try it.

The Zip drives some times need to be set as Cable Select on the Jumpers as well.

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