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Please help-- AOL won't install anymo...

Trish's Escape from Hardware Hell Help Board » Hardware » ...All the Rest » Please help-- AOL won't install anymore on Win95 « Previous Next »

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Posted on Tuesday, November 13, 2001 - 12:13 pm:   

Hi all..

Thanks for listening..

All of a sudden, ourAOL 4.0 went to errors, and could not start.(after my husband used his RAS connection to get his email from work)

I've uninstalled 4.0 and installed it repeatedly. Nothing. Aol installs ok, but stalls at "looking for a way to connect).. like it can't find a modem. I've tried installing 5.0.. same thing-- stalls at looking for the modem.

All of the other internet access programs work with the modem fine-- the remote access program my husband uses for work, and it also works fine with my Earthlink.

Seems like something is missing.. or hardware program is corrupt.. I have no idea! I looked inside the Device Manager, and it had a exclamation point next to the Xircom Credit Card Modem(which I don't think we use for anything.. the internal Rockwell modem seems to be the one used for all apps. Please help if you can. Many thanks.. email if you like..Pat
Posted on Tuesday, November 13, 2001 - 3:39 pm:   

My dim recollection about AOL dialup software is that it is completely independent of Microsoft Dial-Up Networking. This means that it can get screwed up while other dialup applications work just fine. I'm not sure that this helps, but it seems like you can pretty much rule out modem failure. Try uninstalling all the AOL software, and then go into your network properties (control panel)and delete the "AOL adapter" and any bindings that go along with it (make sure you have the Win95 install cd handy before you make any network adjustments). You should only need to have Client for Microsoft Networks, dialup adapter, and TCP/IP installed, assuming you don't have a home network. While you are at it, go ahead and delete that Xircom credit card modem from device manager as well. If you can, you might want to find updated drivers for the built-in modem from your laptop's manufacturer and install them too. Then try re-installing the AOL software from scratch. If all else fails, you might want to graduate from AOL to a real ISP, it will likely work much faster, more reliably, and probably cost you about ten bucks less a month ;o)
Posted on Tuesday, November 13, 2001 - 3:43 pm:   

Oh, I forgot to mention, did the problem start when you installed the "RAS" program? If so, does it go away if you uninstall it?

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