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Argh! Sound problems on Windows XP

Trish's Escape from Hardware Hell Help Board » Hardware » Audio and Input Devices (mouse, keyboard, joystick, etc.) » Argh! Sound problems on Windows XP « Previous Next »

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Posted on Friday, February 1, 2002 - 10:47 pm:   

I hope someone can help me with this. I have recently gotten this new computer with windows xp. I downloaded some music and when I went to play it, the song came out high pitched and the singer sounded like a chipmunk! Not sure what to do..I went investigating and toyed around with some things on my computer and that still didn't work. So I switched the smaller speakers(came with the computer)that I was using with some bigger ones from another computer. I plugged them sound..put them into another plug..nothing, then another..nothing. I have three different plugs one green, one blue and one pink..and they have no tiny pictures on the side! Now my computer says that I have no sound card installed..but I do! And the little sound icon doesn't show on my task bar! I dont know what to do now..all I want is to listen to normal music! Please help! thankyou!
Posted on Saturday, February 2, 2002 - 9:40 am:   

Hi Hilary,
Windows XP is probably using it's native drivers for sound (not always the best situation) your best bet is to find which sound card or chip you have and download the manufacturer specific Drivers for WinXP from the websight. Extract or unzip the drivers to a folder so you know where they are, next step go into device manager and remove the card click on refresh let WindowsXP redetect it than point it to the folder where you saved the drivers and reinstall with the manufacturers drivers. If you need more help, I will be glad to assist you.
Posted on Saturday, February 2, 2002 - 1:50 pm:   

Thankyou for responding E.S. How do I go about finding what sound card or chip I have?
Matt Weston (Matt12330)
Posted on Saturday, February 2, 2002 - 2:29 pm:   

That could be the fun part......

If you bought the computer from a store, ask the people you bought it from. A reputable computer dealer should (at the very least) know what equipment is in a system that he sold. From there, you can download the drivers from the internet, or contact the manufacturer of the sound device.

As ES mentioned above, some motherboards come with an onboard sound chip. This does the same thing as a sound card, but doesn't use up an expansion slot. It is possible that your computer has such a device.

If you have any specs on your computer, let me have them, and I'll investigate for you. If you don't..... you might need them. Some of us have no problem cracking open the case on our PC's, but many people are afraid to. Without good documentation on your PC, it's tough to see what's inside. Keep in mind that when you look at your system information from within Windows, you are only seeing what Windows sees. If it reports that you don't have a sound card, it might be true - or maybe not.

Tell me what you can find.

E.S. - comments welcome.
Posted on Saturday, February 2, 2002 - 3:15 pm:   

Ok, here is what I know about my computer it is a AMD Thunderbird system..the sound is intergrated 3D audio. When I checked under hardware that I had on my computer..under sound, it said I have a Avance AC'97 Audio for VIA (R) Audio Controller (have no idea what this is!) And that I have Legacy Audio Drivers. Also I have a Unimodem Half-Duplex Audio Device,which when clicked on a tab comes up which says driver, I clicked on it and it says microsoft is the manufacturer and that I can update this driver..should I? There are other things I have under sound, but I figured these would be useful?? This computer didn't come with any booklets or cds about and for my computer, like our other computer did, so I can't really find out from there. My dad probably has more info on this computer since he bought it. I can ask him and post more info later..I hope some of this helps! If not..more coming..thanks!
Posted on Saturday, February 2, 2002 - 3:20 pm:   

Oh one more thing, when I click on Avance AC'97 Audio, under the tab that says General, it says there is no driver installed for this device. But when I click on the tab that says driver, it gives me the option to update the driver and gives me some info on the driver..a little confusing. The Driver Provider is Avance Logic, Inc.
Posted on Saturday, February 2, 2002 - 4:29 pm:   

Some other things. I just hooked up the original speakers nack on to the computer and no sound still. Also, a couple days ago I updated from the microsoft website, I updated drivers..I forgot the names of them though, the ones I downloaded, do u think that could be the problem? I hope I didn't totally mess up everything! I shouldn't be dealing with computers! LOL!
Posted on Saturday, February 2, 2002 - 10:48 pm:   

VIA integrated audio AC'97 different chipsets use different drivers so the next step is to figure out which VIA chipset motherboard you own or at least a make and model number to narrow things down just a little bit more. And Matt, right on as usual.
Posted on Saturday, February 2, 2002 - 11:05 pm:   

Hilary, The link I posted up above is just to let you know that because you have a VIA chipset motherboard and XP, we really need to know the exact make and model number of your motherboard as Avance logic is a Sound chip manufacturer and Avance themselves have 2 many sound chips and different drivers to try or XP has the wrong chipset listed. It could be you have a VIA AC97' audio and XP has loaded or attempted to load an incorrect driver. Get that INFO!!!!!
Posted on Sunday, February 3, 2002 - 2:06 pm:   

Ok, the motherboard I have is a FP KT133 Socket A. The Chipset I have is a VIA KT133(VT863) System controller and VT82C686A PCI to ISA bridge. I think we found out why this happened, when I updated the two drivers (Avance Logic, Inc. Media Driver Version and Nvidia Display Driver Version The updates failed, some how getting rid of the drivers. The guy at the computer place said that that is probably the problem. So I went to the Via Hardware website and downloaded(under other drivers and under AC97 Audio Drivers) 1.20a, which said it was for all Via Chipsets because none of the other ones are the one I have. So now it is downloaded under a file called 68mu200a, there are all these files and looking through them I clicked on setup and this picture popped up showing a Via Hardware picture, it prepared to install and then said there is no VIA AC97 Audio Chipset found on my system! Now what do I do?
Matt Weston (Matt12330)
Posted on Sunday, February 3, 2002 - 8:00 pm:   

I am gaving some problems finding info on the company that manufactures that board. I will keep looking.
In the meantime, try removing the devices (if they are visible) from the system device manager. The next tome you boot, if the machine really doesn't recognise the audio chip, it should skip the driver installation process. If it tries to install drivers, then it has recognised something - although it may be identifying it incorrectly.

E.S. - does this sound like a clone board ? - I can't find anything on FP boards. KT133 is common among several companies - as is AC97 Audio, but I'm looking for board specific info.

Any help is useful.
Posted on Sunday, February 3, 2002 - 9:53 pm:   

Future Power FP-KT133 can't find specifics on the board either just lists AC 97' Codec as Audio device which could be any of a million. Hilary your best bet would be to remove the devices from device manager in Xp and click on refresh to see what Windows Xp wants to use for drivers. If it is Avance Logic now owned by Realtek See if it matches one in the list. Or as a last resort disable the onboard sound thru the bios and install an off board sound solution. Turtle Beach or a Yamaha would be a great choice at a cheap price.
Posted on Thursday, February 7, 2002 - 7:39 pm:   

Thanks for help C.S and Matt, but my dad just took it in to get fixed, I figured we might as well get it looked at by the people who made it. But thanks for your help!

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