|Posted on Monday, August 19, 2002 - 11:29 am: |
I am running Microsoft Windows 98 SE and when my computer went into standby mode I couldn't get my mouse to work when it came back on. It freezes in the top portion of the screen. I changed the settings so that the monitor would turn off but everything else would stay on, but it didn't work. I am using a cordless logitech optical mouse, but have not had problems with it until I reformatted my computer.
|Posted on Monday, August 19, 2002 - 6:06 pm: |
From Logitechs website
Troubleshooting Tracking Issues and Loss of Range in Cordless Mice and Keyboards
Erratic tracking or loss of range in cordless devices may be caused by a number of different factors. If the cursor is jumpy or frozen, or if range decreases, try the following:
Make sure you have fresh batteries installed, and make sure batteries are inserted correctly according to the diagram in the battery compartment.
Re-synch the device to the receiver. To do this, press the connect button on the receiver. Then press the connect button on the bottom of the mouse, trackball, or keyboard.
NOTE: The connect button on the mouse is quite small and usually requires a pencil tip or other small object to push it.
Move the receiver, keyboard, and mouse or trackball away from any electrical devices such as the computer monitor, Zip drives, speakers, and so on.
Try not to use the mouse or keyboard on a metallic desk. Metal desks or frames can interfere with the radio signal. Try using the device on a thick mousepad.
Make sure the device is within a 6 foot range of the receiver.
Experiment with different locations and positions for the receiver, including moving the receiver to an upright/vertical position or rotated to a different angle. Another alternate solution is to elevate the receiver by placing it on a CD-ROM case or other item.
If the above measures fail, please try the device on another system. You must plug it into a working port that the device supports. Third party adaptors, switch boxes, and y-cables are not supported.
If the troubleshooting measures fail and the device does not work on another system, please contact your local Logitech support center to inquire about a warranty replacement.
Let us know if this guide clears up your problem.