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Trish's Escape from Hardware Hell Help Board » Hardware » ...All the Rest » ACK, SOMEONE HELP ME FIGURE THIS OUT PLEASE!!! « Previous Next »

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Posted on Thursday, November 18, 1999 - 1:19 pm:   

Heres the situation, ill try to be as detailed as possible...

My friends mom bought a DSL package from US West and asked me to come over and install the modem. Im not necessarily a tech head, but ive put in my share of plug n play devices without a hitch so i agreed. Well, i got there and the system was a mess, there were conflicts in the cd-rom controller, modem, communications port, and ide controllers, and the cd-rom drive was nowhere to be found. I resolved the modem and com conflicts by reinstalling the modem. The cd-rom conflict was of the type 'this device is not working properly or does not exist'. The drive is physically there, but according to windows it is not. I restarted and went into the bios, the only drives i saw there were the primary master and the floppy, so i shut down and opened the case, jumper was ok, ribbon cable was ok, power was ok. i completely disconnected the cd-rom, rebooted and removed it from the hardware profile. shut down, reconnected the cd rom, rebooted, no new hardware was detected. i went to the add new hardware wizard and auto-detected, no new hardware was found. i manually installed it and rebooted, checked system settings and found the exact same conflict. i noticed the cd-rom was Sony, but the controller was not, i found a sony cd driver and changed it to that, rebooted and the conflict was resolved, and it said the device was working properly, however, i could still see no cd-rom drive. Here is the resource summary of the remaining conflicts...


00 - System timer
01 - Keyboard
02 - Programmable interrupt controller
03 - Compaq Presario 192 Data+Fax+Voice+Voiceview
04 - Hayes Accura 56K int Fax Modem
05 - ESS ES1788 Plug and Play AudioDrive
06 - Standard Floppy Disk controller
07 - ECP Printer Port (LPT1)
08 - System CMOS/real time clock
10 - Compaq modem audio
11 - S3 Trio32/64 PCI
12 - Standard PS/2 Port Mouse
13 - Numeric data processor
14 - Opti Dual PCI IDE Controller
*14 - Primary IDE Controller (single fifo)
*15 - Secondary IDE controller (single fifo)
15 - Opti Dual PCI IDE Controller

0170h-0177h - Opti Dual PCI IDE Controller
*0170h-0177h - Secondary IDE controller (single fifo)
*01F0h-01F7h - Primary IDE controller (single fifo)
*0376h-0376h - Secondary IDE controller (single fifo)
*03F6h-03F6h - Primary IDE controller (single fifo)

Class: Hard disk controllers
Device: Secondary IDE controller (single fifo)
IRQ: 15
I/O: 0170h-0177h
I/O: 0376h-0376h

Class: Hard disk controllers
Device: Primary IDE controller (single fifo)
IRQ: 14
I/O: 01F0h-01F7h
I/O: 03F6h-03F6h

Class: Hard disk controllers
Device: Opti Dual PCI IDE Controller
IRQ: 14
IRQ: 15
I/O: 01F0h-01F7h
I/O: 03F6h-03F6h
I/O: 0170h-0177h
I/O: 0376h-0376h
I/O: 1000h-1007h
I/O: 1008h-100Fh


the above means very little to me, but maybe it will help. Is a cd-rom drive considered a hard disk? if thats the case it makes a little more sense, but i cannot figure out what caused the problem, what the problem is and how to fix it. The owner of the computer is not very computer literate, she didn't even know it didnt work much less when and how it stopped working. here are some system specs...

Windows95 version 4.00.950
Compaq Pentium 100
Compaq EPP runtime BIOS v 1.1
the cd-rom is the original and it is Sony

any suggestions/help will be greatly appreciated!
Posted on Friday, November 19, 1999 - 6:13 am:   

it looks like all you really need is the chipset drivers for the mainboard. This is a compaq so it probably has a master restore disk or something like that. If you run that it should take care of the problem. Then again you upgraded your modem so you'll have to deal with that. If that option is not available then I would try going to compaq's website and looking to see if you can find them. You'll have to look on the mainboard and get a model or by the model of the computer. If you can't find them you can put the computer in msdos compatability mode and install the dos drivers for the cdrom. But, I would also check and make sure the cdrom is detecting when the computer boots up. See if you can get a windows 98 boot disk and boot from that. If you do not have access to the cdrom from that then your probably dealing with a bad cdrom.
Hope this helps
Posted on Friday, November 19, 1999 - 11:28 pm:   

Sounds like you're well on your way to becoming a tech head. Congrats, I think. More to the point, is the cd-rom plugged into the sound card? If so, you'll need the sound card IDE drivers loaded as well as the IRQ free to allow the extra IDE controller. Looks like you're perilously short in that department. Good luck...

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