|Posted on Monday, September 1, 2003 - 12:05 am: |
My A20m's motherboard is gone after only two years. The shop, in wich I bought my new compter, had several other A20m:s with the same problem. Has IBM taken any responsibility for making a sub-quality product?
|Posted on Monday, September 1, 2003 - 4:20 pm: |
It isn't so much that IBM makes Sub-Quality components as it is component vendors selling Sub-Quality Capacitors, Resistors, and I.C.'s.
|Posted on Tuesday, February 17, 2004 - 5:13 pm: |
I purchase Ibm computers all the time and they offer a 3 year service contract as part of the deal on every laptop I have bought from them. Any new in the box IBM will be backed by IBM solidly.
When my IBM's have needed service they often have the computer back in 3 days. Now if you buy a IBM computer that is a refurbrished model it's a whole different story.
You get a good price but no service contract or tech support from IBM.
I have had very good luck and would highly recommend anyone to buy an IBM computer for enterprise or business use.
Ibm doesn't seem to like to deal with general public home users and there service on the home computers like the Aptiva has a reputation of being poor.
Good luck with your computer I am very sorry to hear about your bad experience, I feel for you.
Who was paid the money for the service contract and who's job was it to fix the unit if it failed? The shop or IBM?