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Bad memory?

Trish's Escape from Hardware Hell Help Board » Hardware » Memory Related » Bad memory? « Previous Next »

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Posted on Saturday, January 17, 2004 - 8:29 pm:   

I just ordered some memory from a website, came in just fine; however, I ordered specifically Kingston and there is nothing on the chipset indicating the name brand; and some computer recongnition problems. So I'm afraid I got a raw deal.

I am running an hp pavilion xl844, orginally had 64mb ram, 40g hard drive. Running WindowsME.

added 512mb chipset, all specs show it can handle 1g memory. So in essence, we should see something to the effect of 500+ mb memory in windows properties. It does report the correct chipset config. in the bios screen. However, we are only showing 175mb memory. It does seem to be running faster. The question is did I waste my money on a name brand item, and the largest capacity I could use? and/or is it bad memory, or just a computer issue?

Any help would be greatly appreciated!
Posted on Saturday, January 17, 2004 - 8:59 pm:   

Sounds like you got a raw deal, all kingston memory is marked as such AFAIK. Even the cheap Value stuff is marked Kingston Value Ram. What is apparently happening with the improper memory density is most Branded PC's (Dell, Gateway, etc) will not report the actual ram but a percentage of it, usually around half. i.e. 256 reporting somewhere in the 120 meg range in your case it is only seeing appx 128 + your 64 meg - 16 meg or so for shared memory if you have integrated video on your HP. Frankly, I think you were taken to the cleaners IMHO.
Posted on Saturday, January 17, 2004 - 10:27 pm:   

oh my! after coming home and taking a closer look at the two chipsets I got, it gets curiouser and curioser.


***I kid you not, this is the info I see on the chipset:

on label that looks like mfg. label
AM128SO8D2A-PC133 16 X 64 SDRAM
S33906-0B 128MB, 133MHZ,CL3

on another section a sort of "homemade" label
TESTED PC 100/66

On actual chips

Please keep in mind, I ordered specifically 1) kingston pc66 168 pin 128mb and 1) kingston pc100 168ping 512 chip, states clearly on the invoice that these items were shipped.

SO??? What did I get?

After looking at their website...I think I got something called Industry Standard. And I'm guessing from the mfg. label that its not what I ordered AT ALL!!!

Obviously, I have made a HUGE mistake. But they do seem to have responsive customer service people. I will be returning, not exchanging items. Should I post the website so others don't fall into this trap? I knew that I should look for quality memory...was told that Kingston was very good, and then went for price.

Thanks so much for your help!

Posted on Sunday, January 18, 2004 - 8:08 am:   

AM128SO8D2A would be a 128 meg part, and no a posting of the websight here wouldn't garner much attention, there is a websight that escapes me now that is intended for such things. Granted mistakes are made by everyone once in a while and this may have been one of those cases. My recommendation would be to first see what customer satisfaction means to the company you ordered from and go with that second. I think the websight was or something like that.

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