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Creative Labs CDRom drive tray opening

Trish's Escape from Hardware Hell Help Board » Hardware » CD, CDR, CDRW and DVD Related » Creative Labs CDRom drive tray opening « Previous Next »

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Jason Lockhart
Posted on Sunday, June 25, 2000 - 8:49 pm:   

I have a 52X Creative Labs CD-Rom drive. Recently the drive has been automatically opening after I put a CD in. The problem was occuring randomly for a while, but now it doesn't seem to want to ever stay closed. The CD will stay in for about 20-30 seconds, and then the drive opens back up. If there is no CD in the drive, the door will stay shut. The problem even manifests itself when I try to put a CD in while at the command prompt (selected via "F8" during boot.) I am pulling my hair out on this one, and any help would be greatly appriciated.

Just in case it helps, the system is:

PIII 700 MHz
256 MB PC-100 RAM
Maxtor 40 GB UDMA/66 HDD
Zip 100 internal drive
SOYO 6BA+IV mother board
Creative Labs Anhililator video card
Creative Labs Sound Blaster Live! X-Gamer
Windows 98 SE
Danny Albers (Danny)
Posted on Monday, June 26, 2000 - 5:06 pm:   

Usually CD's eject like this when the CD ROM cannot read them for some reason. Try cleaning your CD ROM drive and CD's

Otherwise, sounds like a warranty issue to me.

Newer CD's, whether or not drivers are loaded, attempt read any CD inserted to see if the media is a valid type. For example, a CD, not a DVD. If the CD ROM is defective or dirty, and thus not reading correctly you would see the problem manifest exactly as you have described.

That fact that the problem manifested more often over time also tells me that it is a hardware problem of some kind, and since you can replicate this problem with a command prompt only boot, it could not possibly be caused by any kind of CD monitoring software like Direct CD, etc...

I would seek a replacement.

If you want to be real sure its hardware, try the ROM in a different computer. But I bet it is.
Jason Lockhart
Posted on Monday, June 26, 2000 - 9:51 pm:   

No one else has to post any more followups to this. Thanks for you suggestion Danny, I actually already had talked to Creative Tech Support by the time I read your response and they are going to either repair or replace the drive. With a different drive (Toshiba 24X) in the system, everything works fine for now.
Danny Albers (Danny)
Posted on Tuesday, June 27, 2000 - 6:04 am:   

Great ) I always found Creative Labs Tech Support to be excellent. Im glad you have too.
Posted on Friday, July 7, 2000 - 9:24 am:   

I had a similar problem about this Creative 52X CD ROM drive rejecting certain CDs. The drive was replaced being in warranty. However with both drives on opening the tray the CPU usage goes upto 100% for a few minutes during which time the CD ROMs audio messages such as tray out etc stop. After about 3-5 minutes CPU usage comes down to normal. Tried all service sources but no answer as yet. Can you help.
Danny Albers (Danny)
Posted on Friday, July 7, 2000 - 1:17 pm:   


Sounds like another victom of CD ROM monitoring software. Usually these programs load at boot up and leave an icon in your systray.

Adaptec Easy CD has one scanning for when you insert blank CD's. Creative Labs soundcards load one scanning for when you insert music CD's..... etc.... Try unloading these if you have them, you really dont need them unless you are hooked on unneccessary software.

As well, it is expected that the PCI controller will hog CPU usage during the first few seconds of inserting a CD. This is normal. A few minutes is not.

Make sure too that you are using correctly installed drivers.

I hope some of these suggestions help a bit.
Loiki Belgium
Posted on Friday, December 15, 2000 - 2:23 pm:   

I have a another problem with the creative 52x but it's a bit easyer... I just want to know an adress where it's possible to fin a DOS driver for this driver. Thanks ! I have lost these one...

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