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Computer won't 'Shut Down', just rest...

Trish's Escape from Hardware Hell Help Board » Hardware » Dead, Dying or Booting Problems » Computer won't 'Shut Down', just restarts « Previous Next »

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David H
Posted on Tuesday, July 11, 2000 - 10:48 pm:   

My computer won't shut down using the 'Shut Down' just restarts.

It will go through all the motions and even show the "Windows Shutting Down" splash screen..but then it just restarts.

It was working fine for months. It's never done this before.

I have Windows 98 Second addition. PII 350MHz

Is there some sort of KEY in the system registry that needs to be deleted or changed?

Thanks for any help anyone can give. Please e-mail me any replies.

Posted on Wednesday, July 12, 2000 - 6:44 am:   

This sounds like the KAK virus. You shut down and it flashes but comes right back to the main desktop. If you find it, get with your antivirus people. Hope this helps.

You don't happen to have AOL do you? There is a correlation but nevertheless check for the following file kak or kak.reg in either:

start/find/files and folders
named: kak.*
look in all drives and make sure all sub folders is checked

start/run/msconfig --> click okay
go to startup tab at very far top right
check in the startup folder for any kak.reg or very similar in filename.
Adam Emswiler (Abe)
Posted on Wednesday, July 12, 2000 - 6:52 am:   

The times I have encountered this issue, I fixed it by installing the Windows 98SE shutdown supplements from Microsoft.

They can be found at:
Danny Albers (Danny)
Posted on Wednesday, July 12, 2000 - 7:37 am:   

Besides the shutdown supplements you can also try

start -> run -> and run typing in "msconfig"

When msconfig runs, click advanced and try
disabling fast shutdown.

This doesnt work anywhere near as often as the shuttdown supplements. but I have found that when they fail, this sometimes gives the fix.

Good luck
Posted on Tuesday, July 18, 2000 - 6:02 am:   

Your original question was leading very much to the KAK virus. I am assuming you checked out the post regarding how to look for this. The following statements from other people (if it is not the KAK) are other corrective options. While you are in "MSCONFIG", go to the very far top right and uncheck all program boxes in the startup folder. Go to "apply", "OK", and then select yes to shutdown/restart. If after shutting down once and then restarting and then "attempt to shutdown and it works, you have a TSR that is not allowing the shutdown. Trouble shoot by rechecking 1-2 at a time and go through the process of restarting and shutdwon/restart.
mitch fitzpatrick
Posted on Thursday, July 27, 2000 - 10:16 am:   

My computer will not bootup. Stops at "updating ESCD" I have stripped everything off of the board and still get same problem. I can't get even to the floppy to flash BIOS.
Danny Albers (Danny)
Posted on Thursday, July 27, 2000 - 8:55 pm:   

All you can do really, in that case, is to attempt to clear the CMOS, usually this is done by a jumper on your mainboard.

This will restore all cmos settings to their original factory config. These settings may differ from what your computer needs, so you may have to go through them after.

Before you do all of that however, and providing you can enter your bios, make sure your boot sequence is set so that it seeks the A: drive first. And try a 2nd boot disk, sometimes floppies corrupt.

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