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Windows says mouse that it dectected ...

Trish's Escape from Hardware Hell Help Board » Hardware » ...All the Rest » Windows says mouse that it dectected and installed isn't there. « Previous Next »

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Tom Swartout
Posted on Friday, September 22, 2000 - 6:13 pm:   

I've installed a used motherboard and cpu in my 5 year old granddaughters computer. Windows 98 was on the computer. When it booted up I got a windows mouse support message saying that windows didn't detect a mouse attached to the computer. I figured it was a win 98 problem since I've had plenty of trouble with win 98, so I re-installed win 95 and got the same message. The original was a serial mouse that worked fine. I hooked up to the ps2 connection on the motherboard and put a brand new ps2 mouse on it. Windows detected it and installed it ok, but then said no mouse was attached. I tried new hardware detection again and it said that I already had a ps2 mouse installed, but then said no mouse was attached. The ps2 cable is brand new and I've tried 3 different serial cables. Everything else works fine and I can get around windows with the keyboard. All I have installed is hard drive, floppy, cd-rom drive, monitor, keyboard, and mouse.

My granddaughter thinks it's neat since she gets to use grandpas computer while I'm working on hers. Help!

Thanks for any help anyone can give.

Posted on Friday, September 22, 2000 - 9:12 pm:   

could you give the make and specs of the motherboard? do you need special drivers for this mouse to work?

win98 might not have the drivers for it. try going into safe mode and in control panel, click system properties. see what's there. remove it. reboot.

make sure you have the proper connection.

when win98 comes back up, go into system properties and see what it says; if you don't get the error message again first.

if you don't get a mouse, go into control panel and click, add new hardware. then choose, no, i want to select hardware from a list. then click, have disk. insert the disk and there should be an .inf. select it. check the mouse you have from the list and you may need the win98 disk. it will install the drivers. then reboot. hopefully, you'll have a mouse.

also, does the mouse work at all? even if win98 says there isn't one?
Tom Swartout
Posted on Saturday, September 23, 2000 - 12:54 pm:   

win, the users manual says it is a Pentium PCI KM-T5-V Rev:2.0 Main Board. It has a Pentium 133 cpu. The PS-2 is a new Genius Netscroll+ and I just downloaded new drivers for it. One serial mouse is an Artec and the other is an Interact, both work on other computers without special drivers.

System Properties shows Genius Netscroll+ Series (PS/2). It has the yellow exclamation point. Mouse properties says This device is not present, not working properly, or does not have all the drivers installed. See your hardware documentation. (Code 24). Resources show it at IRQ 12 and no conflicts. When it's uninstalled, Windows hardware detection finds it and installs it ok, but loses it somewhere in the confines of its brain. When I try selecting my own hardware, it tells me that it is already installed and if I install again that it will cause a conflict. Yesterday System Properties showed the serial mouse as being there, working properly and no conflicts.


Posted on Saturday, September 23, 2000 - 10:26 pm:   

In your users manual, check for any possible jumper setting on the board that may have to be enabled for a PS/2. I have only seen such a jumper on rare occasion, but have seen it.

Here's something that has often solved odd problems for me. In device manager...system devices...PCI bus...settings, change from use hardware to use BIOS or visa versa. Usually when problems were solved, it was originally set to use hardware.

Sometimes these mice have problems if your display properties are set to true color mode. The only fix for this is to change to High color mode.

New drivers should only effect any special features, buttons etc on the mouse. The two main buttons should work just fine with Windows drivers. You might try removing the Genius mouse and drivers, install as a standard PS/2 mouse and see if it at least detects it and it works with the two buttons.

Do remove the serial mouse. You say that you have tried 3 different new serial cables. Are you trying this with an adapter?
Tom Swartout
Posted on Sunday, September 24, 2000 - 8:57 am:   

The problem is solved.

Thanks win and Trish for your suggestions. I think the idea of removing the Genius drivers would have worked or if I'd tried a normal everyday PS/2 mouse with windows drivers it probably would have worked.

I went to a local computer store to get a new serial mouse to try and the resident Guru suggested checking the end of the serial cable that the mouse connects to. He said that some wires are twisted and some wired straight. Sure enough, all three I had tried were twisted and as soon as I found one that was wired straight, the mouse worked fine.

Thanks again


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