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CANNOT get into windows!.. please HELP!

Trish's Escape from Hardware Hell Help Board » Software » Windows 3.1, 95, 98 and ME » CANNOT get into windows!.. please HELP! « Previous Next »

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Posted on Wednesday, May 9, 2001 - 3:25 pm:   

when i turn on my pc and it starts to load windows 98 i get an error.. about explorer. and my computer freezes... what should i do??? another question i have is how do u get into DOS prompt while the computer is booting up and not in windows yet..??

thanks for the help
V (Vera)
Posted on Thursday, May 10, 2001 - 8:32 am:   

did you recently install or uninstall a new program? what did the message say?
a starting point could be going into safe mode.choose start>programs>accesories>system tools-run system information. up on the menu are tools to work with
try them.
to get into safe mode
while your system is posting press and hold down the ctrl key
( or when the message "starting windows" shows at the bottom of the screen hit the f8 key repeatedly ) till boot options come up. with your arrow key move down to safe mode and press enter
also in that boot option list is a selection for command prompt only,that takes you to to the c:/>
prompt in dos
good luck
Posted on Thursday, May 10, 2001 - 4:24 pm:   

thanks for the help! it worked great.. there was a program conflicting wiht explorer.

thanks again
Posted on Thursday, May 17, 2001 - 4:12 pm:   

Dear Lost

- If you check back here - Can you let us know what the conflicting program was please?

From Nosey

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