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Windows Media Player Has caused an er...

Trish's Escape from Hardware Hell Help Board » Software » All Other Software » Windows Media Player Has caused an error in MSISAM11.DLL « Previous Next »

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Posted on Monday, January 28, 2002 - 1:52 pm:   

I try to open media player and all I get is this over the player. It says I should restart my computer. I have repeatedly with no luck, I tried to redownload wmplayer with no luck there either. I tried scan disk and defraging neither of these resolved the problem. I have ME bundled and do not know what to do.
Any help would be greatly appreciated.
Posted on Monday, January 28, 2002 - 2:22 pm:   

A bad download can cause it or the MSISAM11.DLL is corrupted, you could try deleteing the MSISAM11.DLL file and then reinstall it. is a good place to get .DLL and .VXD files
Posted on Monday, January 28, 2002 - 3:09 pm:   

How do I do that?
Posted on Monday, January 28, 2002 - 4:00 pm:   

Ok I deleated it and went to the site recomended and I can open the player with the file removed, but there is nothing there and when I put the file back it gives me the original message. So I am back to square 1.
Posted on Monday, January 28, 2002 - 8:15 pm:   

try downloading and reinstalling MSISAM11.DLL from the sight above only after you have deleted the .DLL that gives the error. If that doesn't work than Windows media player is actually at fault and you should try redownloading it and reinstalling.
Posted on Tuesday, January 29, 2002 - 11:42 am:   

I did all of the above with the same result. This is realy getting to be a bit much. I do not need the player, but like it. There has to be a way of fixing this thing.
Posted on Tuesday, January 29, 2002 - 1:48 pm:   

Well Dave I'm at a loss on this one. If the recommended fix doesn't work your only recourse is to not use it as you said and use WINamp or, with WinMe, go back to a time when it did work.
Posted on Tuesday, January 29, 2002 - 2:00 pm:   

Dave, I just found this on another help desk, apparently you aren't the only one with this problem:
My media player will not work!! I get the message, WMplayer has caused an error in MSISAM11.DLL. WMplayer will now close every time I try to use it. I'm running me windows, I've uninstalled me windows and just run win98 no problems with the media player it works fine!! I've spoken to microsoft with no help at all!! please help!! (Trevor... Blackwood High)
Windows Media Player is not working with my Windows Millenium Edition.

As you already know, Microsoft has not addressed the particular error message you are getting on their ME support page (although they currently list 7 other error messages received when using Media Player with Windows ME). Your error message implies that there is a problem with a specific driver file (.dll) in your Media Player. You have already re-installed Windows ME and I assume the install included Windows Media Player... it sounds like the copy of Windows Media Player that you are installing may be corrupt. I would suggest trying this... click on your start button, scroll up the pop-up menu to "settings," and then select "control panel." Open the control panel and select "add/remove programs." Scroll down through the list of programs and select Windows Media Player... then delete it by clicking on the "add/remove" button at the bottom of the add/remove panel. If you have any Windows Media Player icons remaining on your main screen, drag them into the trash. Now, re-boot your computer, head to Microsoft and download Windows Media Player only. Do not try to re- install Media Player from a disk... download it only from the Microsoft Download site. After completing the installation, re-boot your computer and see if Media Player works... if not, then there is probably an error in your Windows ME software that is preventing your copy of Windows from recognizing one of the Media Player driver files. If this is the case, tell Microsoft you need another copy of Windows ME.
Posted on Tuesday, August 6, 2002 - 11:59 am:   

I have had this problem for weeks now, and I finally found your site.
Microsoft in all its wisdom and glory has deemed its windows media program to be essential to the opperating stability of its opperating system (bullshit) and therefore denies you your god-given right of deleting WM in any way what so ever - that includes using add/remove, the uninstall that comes with WM, and even Norton Uninstall. So I tried to delete wmisam11.dll - no such luck - the file recreates itself no matter how you delete it. so maybe enter the file via word pad, and delet the interior data? no good! they'll recreate the data anyway. Tried copying the file from elsewhere? ha-ha! A lot of good that will do you! Upgrade WM? wrong answer! Turned your computer upside-down and shook it? sorry buddy this aint an etch-and-sketch! So what information can I give that wont lead you to dispare? not much - I have notice that my MSISAM.DLL file is 361KB while the copy I downloaded off the internet is only - 67KB - not that that does much good, since if you replace the file in WINDOWS, it will just recreate itself in the larger (most likely corrupt or damged somehow) version.

If there is some sort of computer genius oout there who may be able to help - don't hesitate to jump in. Otherwise, I'm opening a contract on Bill Gate's head.

Thanks to all,

Posted on Tuesday, August 6, 2002 - 1:04 pm:   

On advice from Dave's Fave, I deleted file C:\WINDOWS\All Users\Application Data\Microsoft\Media Index\wmplibrary_0_12 and alls wonderful!!! this file is your media library so you have to just re-import all your media.

good luck!

Posted on Monday, January 13, 2003 - 6:02 am:   

I have the same, but my Virus scanner say msisam11.dll is damaged, but 250Kb bigger sounds like virus already.
with search 'msisam.dll' (no 11 indeed, forgotten) i only got this page, = 1 result.
Hope it works.
Some say wmp 7.0(7.1?) is falty anyway so go back to 6.4 or start 7.0 in 6.4 mode.
Posted on Tuesday, April 29, 2003 - 8:30 pm:   

HI All,

I have just come across this problem on a clients computer. They are running 98 with windows media player 7.1. I have a feelling the problem might be with DirectX and not the media player as i know they have done a windows update and they downloaded directx 9. The problem only occured since the update. Both Windows Media player and winamp run ok before the upgrade of directx. I have tried all the suggestions above but have no luck. I guess we just have to wait for a fix from Window$.

Posted on Monday, September 22, 2003 - 10:37 am:   

Gratz Guys! I have had this problem for about a week now and worked out that if I deleted MSISAM11.DLL WMP 7.1 worked again but you could not get the library up. I followed Jack's advice about deleting wmplibrary_0_12 and Lo and behold Media Player works again and I can make playlists again. Great! Thanks a million.


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