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Broken MS OFfice2000 CD OEM replacement?

Trish's Escape from Hardware Hell Help Board » Software » Windows NT, 2000 and XP » Broken MS OFfice2000 CD OEM replacement? « Previous Next »

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Posted on Wednesday, March 6, 2002 - 6:53 am:   

I thought I would try here first. Microsoft is hard to et a reply from. A sticker label was put on the OEM CD of my systems Office2000 SBE software. My office shortcut bar disapeared and I was going to reinstall that component, but the CD drive couldn't read the CD, so I started to peel off the sticker label. It started to remove the silver on the CD leaving a clear plastic CD. I am assuming that the CD's data in on this thin film since the drive can't recognize the CD at all.

Does anyone know who or if I can contact anyone to get a replacement CD set for this software and what the process is? I will try DELL next and then Microsoft.


BTW, the office shortcut .exe command won't activate the shortcut toolbar when I doubl;e-click on it, does anyone know if I can get it to run without my software CD?

THanks Again!
Posted on Wednesday, March 6, 2002 - 9:55 pm:   

question for you..... you have an oem copy from dell? if so, i'd contact dell first, then let them deal with microsoft. that's the chain for something like this. you can either call dell, or email them, those are the 2 ways i'd do it. as for microsoft. if it's oem, from dell, they won't touch it until you do. they'll tell you to go to dell and get help. there's a phone number at dell's web site, and be sure to have you service tag number ready to give to them.

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