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Sound is selectively not working all ...

Trish's Escape from Hardware Hell Help Board » Software » Windows NT, 2000 and XP » Sound is selectively not working all of a sudden « Previous Next »

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Deborah R
Posted on Sunday, December 22, 2002 - 10:51 am:   

I have a VIA AC'97 onboard soundcard and am using windows XP. Until the other day, my sound worked fine. Then suddenly it became very selective. Many sounds don't work at all, and others, usually on websites, are fine. When I try to play music using musicmatch,realplayer,or windows media player, it sounds tinny and the voices are very faded out. We just added DSL to our computer and a router so that the other computer can be online too. This is the only real change I've made. I've been in the device manager, everything looks fine there. I've tried the sound troubleshooter. I've tested directx. I am not a computer pro, so I'm lost as to the next step. I'd really appreciate any help I could get. Thanks so much
Posted on Sunday, December 22, 2002 - 4:23 pm:   

Hello Deborah,
First try a driver update for XP, If that doesn't yield any "good" results try a reboot in safe mode by pressing F8 key after P.O.S.T. and before XP boots, select safe mode, go into device manager and remove any referances to the VIA sound reboot normally let windows redetect it (have your driver disk handy if XP doesn't find them)and reinstall. If this doesn't work try rolling back to a restore point when the sound worked. You may have to redo your DSL hookup but with the router that should be easy enough with PPPOE or DHCP whichever way you have to configure it.

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