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Ran AdAware, now Norton Firewall and ...

Trish's Escape from Hardware Hell Help Board » Software » Windows 3.1, 95, 98 and ME » Ran AdAware, now Norton Firewall and IE aren't working « Previous Next »

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Posted on Sunday, February 16, 2003 - 7:46 am:   

Running WIN98 on a Gateway P-450. All programs working normally, including NAV2003 and Norton Personal Firewall 2002. Son ran AdAware and removed vice quarantined all files/entries found. (Cannot retrieve the files/entries removed, nor do I know what they were.) The following problems then surfaced and I assume are related to this. Firewall ceased working (Runtime Error with IAMAPP.EXE and NISSERV.EXE abnormal termination message. Fixes listed on Symantec page didn’t solve problem (uninstall/reinstall, among other steps)). Also, IE not working properly. I tried upgrading to IE 6.0 to solve, but no luck. I can access web sites, but when a link in the site directs a new IE window to open, the “frame” of the window opens, but remains transparent. This also occurs when I’m trying to view my work email from Oulook Web Access. I can view my email inbox, but cannot open individual emails to read. I tried restoring the registry but got an “operation failed” for each of the old ones I tried, and now the last five stored registries are after the problem. When viewing the Symantec site, they referenced the “OLEAUT32.DLL” file. I could not find the file on my computer, so I downloaded the most current version and installed it. It still doesn’t show using the “Find file’ function. Could this be the problem? Any ideas on what to do next??? Thanks in advance.
Posted on Sunday, February 16, 2003 - 12:39 pm:   

you'd need to reset the view of files and folders from hidden, to show them all. go to the view menu on windows explorer, then folder options and click the view tab. check the box display full path in title bar, and show all files under the hidden files section. where it says hide file extensions for known file types, uncheck that box and click ok. then try to do a search for the files. what version adaware are you using? the new one archives the entries in case you want to put them back at a future date or a mistake has been made. you can, if nothing else, do an install over the top of your current load of win98, then see if things work.
Posted on Sunday, February 16, 2003 - 1:52 pm:   

Running 6.0. I've read through the help files and can't find anything about undoing a "remove" action. Any ideas on how to recover from that?? Thanks.

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