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Lost Juno folders, messages, and addr...

Trish's Escape from Hardware Hell Help Board » Software » All Other Software » Lost Juno folders, messages, and address book « Previous Next »

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K Caoutte
Posted on Tuesday, April 22, 2003 - 10:52 pm:   

Originally my JUNO account was installed on my desktop. Saturday when I tried to log on, I got a message (and a hourglass was also present) that said "verifying file folders." When the hourglass was gone, I entered my password. When Juno opened, ALL my file folders were GONE and some VITAL e-mail messages from cerain e-mail addresses were gone also. I tried to restore my desktop computer to an earlier date but that just made matters worse. After I tried the restore, I once again tried to log onto Juno but a very quick message which said something about "ad banners" came up and said I needed to reinstall Juno. Since then I have not been able to bring Juno up. I get to the screen right after the log on screen and then nothing-- "not responsive". I have tried to reinstall Juno unsuccessfully a couple more times but each time I still can't get past the screen after the log on screen.

Next, I downloaded Juno onto my laptop and imported my account in hopes of retrieving my lost file folders and messages but all I got was new messages---none of my file folders or saved messages.

I have spent hours and hours trying to figure out this problem and get these VITAL files retrieved and am just lost. Please help me!!!
E.S.
Posted on Friday, April 25, 2003 - 9:56 am:   

I have been a Juno user for many years. What this sounds like to me is your Juno folder is corrupted and a complete removal of all juno files and folders may be needed to sort things out. What version of Juno and Windows O.S. needs to be determined however before I can help you retrieve your data.

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