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Fatal error message

Trish's Escape from Hardware Hell Help Board » Software » All Other Software » Fatal error message « Previous Next »

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larry shannon
Posted on Sunday, September 3, 2000 - 6:07 pm:   

Help! I was installing a CUE CAT code scanner on my HP6643 with windows98 and the installation disc went to 66% and then locked my computer in gear.I messed around and a message came up that said "a fatal exception oe has occurred at 0028:c0071db in vxd vmm(01)+000061db" can anyone tell me how i can resolve this so i can finish my installation.Please make your answers so a layman can understand.Any and all assistance would be greatly appreciated. Thanks Larry s.
Posted on Sunday, September 3, 2000 - 9:20 pm:   

that may be difficult. ok, can you get up to normal mode? if so, then try to uninstall the scanner software. if you can't do that, then here's what you need to do. delete the folder for the scanner software, then go into the registry editor. try to find the scanner name and or company name and use the search mode to search for it. it gets tricky afer this. you need to delete the entries for your scanner by right clicking the entry for each one and choosing to "go to tree". this will take you to the entry and then right click it and choose "delete".

you only have one shot at this as win98, when you reboot when you're done, will check the registry and if you missed one, it will give an error message and will want to restart to fix it. after this is done, everything will have to be redone as it restores the registry to the last time you made a backup of it.

so, #1: backup the registry before you start doing this.

#2: make your changes as specified above.

#3: if you have a registry error, let win98 fix it and when it comes back to normal mode, do a manual registry check and save a backup again, so then when you try again, you still have only a current registry to deal with again if you fail to get all of the scanner entries.

#4: after you succeed, reboot and turn everything off such as virus scanners. you may have to hit crtl+alt+del to find more active programs. do not end task for explorer or systray.

#5: try re-installing the software again.

like i said, this is tricky if you don't know what you're doing. so be careful.

good luck!

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