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Software diagnostics a tech must have?

Trish's Escape from Hardware Hell Help Board » Everything Else...Otherwise Classified... » Software diagnostics a tech must have? « Previous Next »

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Floyd Hartog
Posted on Wednesday, February 19, 2003 - 2:36 pm:   

I have just recently began working in a business enviroment providing computer support. I find that many of the problems I face are stability related. Blue screens, illegal opperations, programs locking up. I have been trying Norton Systemworks, but haven't been real satisfied. Is there a program out there that techs recommend to add stability and to repair windows? We use win98, the boss tells me win2000 (my first suggestion) is not in the budget. What is recommended? Any suggestions would be greatly appreciated. Floyd
Posted on Wednesday, February 19, 2003 - 9:25 pm:   

if you go with win98se, it's way more stable than the original. however, users will be users and you kind of have to deal with it. even if it's the dumbest thing you think it is, you have to realize that a lot of people don't know how to do much but point; click; turn on; turn off the machine. the thing is, if it's not theirs, then why should they worry about it if it breaks?

me, i work in a shop now, and i've seen/heard some wild stuff that people do to their pcs.......... no wonder. lol. then they come to me to get it fixed..........

the best thing i've had, tool wise, was my brains, that's the primary tool you have, not all software or many have the fix for everything. if you know how to do it without it, just think what you can do with a tool that can fix windows, besides, it's job security, however, the best sys-admin is a (and you never heard it from me) lazy one, one that has it up and running with little or no problems all the time, all in the setup and contingencies for when you think you'll need it; ergo, planning.
Posted on Wednesday, February 19, 2003 - 9:41 pm:   

I agree with Win, your brain is the best tool you have. Aside from that, regular virus scans are needed which in turn should be checked and upgraded every couple days. If it is a server environment, than a Pro version should be used as this will allow scans of every computer on the network from one central local. With Win98 on many machines a good addaware program would also be a good idea if the computers and users have access to the internet. A good knowledge base for win98 is also recommended. All summed up there really is no magic software out there just a good maintanance regimen.

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