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My mouse cursor froze

Trish's Escape from Hardware Hell Help Board » The Archive » My mouse cursor froze « Previous Next »

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Adrian Pang
Posted on Sunday, September 26, 1999 - 3:21 pm:   


I just purchased a new computer (P-III-450, 128MB RAM, Nvidia TNT2, ASUS P3B-F motherboard) running Win98SE. Things seems to be ok, but everytime I hang up my modem (Motorola SM56) my mouse will freeze. I can still move and control Windows using my mouse, but the cursor will freeze in one position. I went back to the manufacturer, who claims it to be a software problem and refuse to fix it despite my begs and threats. I then tried Microsoft, Motorola and Nvidia and have no luck. I notice that the modem and display controller both share IRQ 11, but in Windows device manager it shows no conflict. The modem and mouse works fine until I hang up.

The second problem i have is that every now and then I can't start my computer, because during booting Win98SE will report "cannot load/missing vmm32.vxd" or something similar. I checked and the file is there, I reinstalled Windows, and the problem still remains. I tried to do a bootlog, but it will work if I do a bootlog boot. The problem only appears randomly (quite often, but random) so I can't even pinpoint what the problem is. I use FAT32 and I scandisked many times, and found no problems.

Any help is greatly appreciated!!!! Thanks!

Posted on Sunday, September 26, 1999 - 3:21 pm:   

Here is something to try. See if you can set the modem to com2. Enter your system bios and find something that says periphial configuration or integrated periphials and then find com2 and change it from it's currant setting disabled. Then check out your modem. See if it's jumper configurable or not. If not then remove the modem and try to reinstall it. If it does then set it to 3f8 irq3.

If it does not have jumpers and it still installs to irq eleven then see if you can change it in the device manager.

This is a hardware issue and the company you did buy it from should take care of you on this. You probably just spent $1,700 on a computer from their company and they should take better care of their customers.

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