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Modem Connection

Trish's Escape from Hardware Hell Help Board » The Archive » Modem Connection « Previous Next »

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Posted on Sunday, September 26, 1999 - 3:21 pm:   

This may sound like a stupid question, but do you need a special cable for the modem to connect to the wall socket or can you use any telephone wire? The thing is that I just installed a modem (used to use ethernet), and I was able to get windows to communicate with it through "control panel" > "modems" > "diagnostics" but everytime I try to connect to the internet, it tells me that there is no dial tone. Any help will be much appreciated.
Posted on Sunday, September 26, 1999 - 3:21 pm:   

Regular old phone wire should do just fine. Often,
there are two jacks on the back plate of the modem.
Use the one called "Line".
Posted on Sunday, September 26, 1999 - 3:21 pm:   

I tried both the "phone" and the "line" slot but neither worked. I checked the device manager and there are were no conflicts. The various programs that use a modem recognize it, and I can actually hear it dialing but there is no response form the other computer (this is when I unchecked the box, 'wait for dial tone'). I contacted the phone company and they said there is nothing wrong with the line, and since I get service to my phone I don't know what to do.

Thanks for your responses.
Ian Cowan
Posted on Sunday, September 26, 1999 - 3:21 pm:   

OK, I know this is going to sound very foolish, but double check that the line you have hooked up to your modem is hooked up to a phone jack. Don't just say, I know it is --- take 5 seconds and physically check it. Well over 50% of tech calls regarding modems and printers are resolved due to a connection problem. I would physically test the line by taking a telephone and hooking it up to the phone line you have running into your computer. If all is right, and you have no device conflicts, last resort is to download latest drivers. Doubtful this will help, but can't hurt to try. If still nothing, it sounds like there may be a problem with the modem itself -- return and exchange for a new one.

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